Refund policy
Last updated: 3 September 2026
At TorqueForge, we want you to be happy with your purchase. If something isn't right with your order, please contact us and we'll work with you to resolve the issue as quickly as possible.
Returns
If you wish to return an item, please contact us before sending anything back so that we can provide the correct return instructions.
Where applicable, returned products should be:
- Unused and in their original condition
- Returned with their original packaging
- Complete with any accessories, manuals, components or documentation supplied with the product
- Packaged appropriately to prevent damage during return transit
Please do not send an item to an address shown on the original parcel without first contacting us. As we work with different fulfilment partners, the appropriate return address may vary depending on the product.
Change of Mind
For most purchases made online, UK consumers have a legal right to cancel their order within 14 days of receiving the goods, subject to certain exceptions.
If you wish to exercise your right to cancel, please contact us within the applicable 14-day cancellation period.
After notifying us of your cancellation, you will normally have a further 14 days to return the goods.
Unless the item is faulty, damaged, incorrect or otherwise not as described, you may be responsible for the cost of returning the product.
You may handle the goods as reasonably necessary to establish their nature, characteristics and functionality. If an item has been handled beyond what would reasonably be permitted when examining it in a physical shop, we may be entitled to make an appropriate deduction from the refund to reflect any reduction in value, where permitted by law.
Certain products may be excluded from change-of-mind cancellation rights where an exemption applies under UK consumer law. Where relevant, any applicable restrictions will be communicated to you.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if an item is damaged, faulty, not as described or if you have received the wrong product.
To help us investigate and resolve the issue efficiently, we may ask you to provide:
- Your order number
- A brief description of the problem
- Clear photographs or video showing the item and the issue, where appropriate
- Photographs of the packaging where the product has arrived damaged
Depending on the circumstances and your applicable legal rights, an appropriate remedy may include a repair, replacement or refund.
Where goods are faulty, damaged, incorrect or not as described, we will deal with the matter in accordance with applicable UK consumer law.
Return Shipping
For eligible change-of-mind returns, the customer will normally be responsible for return postage unless we state otherwise.
If an item is faulty, damaged, incorrect or not as described, we will provide appropriate return instructions and, where required by applicable law, cover reasonable return costs.
We strongly recommend obtaining proof of postage when returning an item.
Please do not return products without first contacting TorqueForge, as doing so may delay the processing of your return.
Refunds
Once an eligible return has been received and assessed, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds promptly. Once a refund has been issued, the time taken for the funds to appear in your account may depend on your bank, card provider or payment provider.
Where you exercise your statutory right to cancel an eligible online purchase, any refund due will be handled within the timescales required by applicable UK consumer law.
Original Delivery Charges
Where you exercise a statutory right to cancel an eligible order, we will refund the standard outbound delivery charge where required by law.
If you selected a more expensive delivery option than our standard delivery service, any additional delivery cost may not be refundable.
Exchanges
If you need a different product or variant, please contact us.
Where possible, we will advise whether an exchange can be arranged. In some circumstances, the quickest option may be to return the original item and place a new order.
Cancelling an Order Before Dispatch
If you need to cancel or change an order, please contact us as soon as possible.
We will try to accommodate your request, but orders can move into processing quickly and we cannot guarantee that an order can be changed or cancelled once fulfilment has begun.
If the order has already been dispatched, you may still have applicable cancellation and return rights.
Non-Returnable Items
Certain products may not be eligible for change-of-mind returns where an exemption applies under applicable law.
This may include, where relevant, products that have been personalised or made to a customer's specification, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or other products specifically exempt from statutory cancellation rights.
This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These statutory rights are separate from any additional return arrangements offered by TorqueForge.
Contact Us
To request a return, report a problem with an order or ask a question about a refund, please contact:
TorqueForge
8 Minehead Avenue
Manchester
M20 1FW
United Kingdom
Email: rash73985@gmail.com
Please include your order number when contacting us about an existing purchase.