Returns and Refunds

At TorqueForge, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help make the returns process as straightforward as possible.

Returns

If you wish to return an item, please contact us as soon as possible after receiving your order.

To be eligible for a return, items should be unused and in their original condition, with all original packaging, accessories and documentation where applicable.

Please contact us before returning an item so that we can provide you with the appropriate return instructions.

Change of Mind

For most purchases made online, UK consumers have the right to cancel their order within 14 days of receiving their goods, subject to certain exceptions.

After notifying us that you wish to cancel, you will normally have a further 14 days to return the item.

Some products may be excluded from change-of-mind returns where permitted by law. Any applicable exclusions will be communicated where relevant.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number

A brief description of the issue

Clear photographs or video of the item and any damage, where appropriate

We'll work with you to arrange an appropriate solution, which may include a replacement, repair or refund depending on the circumstances.

Refunds

Once a returned item has been received and assessed, we'll let you know the outcome.

Where a refund is due, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Return Delivery Costs

For change-of-mind returns, customers may be responsible for the cost of returning the item unless otherwise stated.

Where goods are faulty, damaged, incorrect or otherwise not as described, we'll handle the matter in accordance with your statutory consumer rights.

Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.

Your statutory rights remain unaffected.

Need Help?

If you have any questions about a return, refund or problem with an order, please visit our Contact Us page.

We aim to respond to customer enquiries within one business day.

Thank you for choosing TorqueForge — Forged for Drivers.