Privacy policy

Last updated: September 3, 2026

TorqueForge operates this online store and website, including the related information, content, features, tools, products and services provided through it (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how TorqueForge collects, uses, stores and shares your personal information when you visit our website, make a purchase, contact us or otherwise interact with our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we handle personal information as described below.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with TorqueForge, we may collect or process the following types of personal information:

  • Contact information, including your name, email address, telephone number, billing address and delivery address.
  • Payment and transaction information, including payment method, payment confirmation, transaction details and information required to process your purchase.
  • Account information, where applicable, including account details, preferences and settings.
  • Order information, including products viewed, added to your basket, purchased, returned, exchanged or cancelled.
  • Communications, including information you provide when contacting us regarding an order, product or customer-service enquiry.
  • Device information, including information about your device, browser, network connection, IP address and similar identifiers.
  • Usage information, including information about how you access, browse and interact with our website and Services.

Payment information may be processed by Shopify and our payment providers. TorqueForge does not independently store your complete payment-card details.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or otherwise provide information to us.
  • Automatically when you visit or use our website, including through cookies and similar technologies.
  • From Shopify and other service providers that help us operate our store.
  • From delivery, fulfilment, payment, analytics, marketing and other service providers where necessary to operate our business.
  • From other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Process payments and refunds.
  • Arrange delivery and fulfilment.
  • Provide order confirmations and updates.
  • Manage returns, cancellations and exchanges.
  • Respond to customer-service enquiries.
  • Maintain and manage customer accounts where applicable.
  • Detect and prevent fraud, misuse and other potentially unlawful activity.
  • Maintain the security and functionality of our website.
  • Improve our products, Services and customer experience.
  • Provide marketing communications where permitted by law and according to your communication preferences.
  • Comply with our legal and regulatory obligations.
  • Establish, exercise or defend legal claims.

Order Fulfilment and Delivery

To process and deliver your order, we may need to provide relevant personal information to suppliers, fulfilment partners, couriers and other delivery providers.

We only provide information reasonably required for them to perform the relevant service, such as your name, delivery address, contact details and order information.

As TorqueForge works with selected suppliers and fulfilment partners, products within the same order may occasionally be dispatched separately.

How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate TorqueForge and provide our Services.

These may include:

  • Shopify.
  • Payment-processing providers.
  • Suppliers and fulfilment partners.
  • Delivery and courier companies.
  • IT and cloud-service providers.
  • Analytics providers.
  • Customer-service providers.
  • Marketing and advertising partners where applicable.
  • Professional advisers where required.
  • Government, regulatory or law-enforcement authorities where disclosure is required by law.

We may also disclose information where necessary to protect our rights, prevent fraud, enforce our policies or comply with a valid legal obligation.

If our business is involved in a merger, acquisition, restructuring or similar transaction, relevant information may also be transferred as part of that transaction where permitted by law.

Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide its ecommerce services.

Information submitted through our website may therefore be processed by Shopify and other service providers involved in operating the store.

Shopify may process information in countries outside the United Kingdom where appropriate safeguards are in place.

For further information about Shopify's processing of personal information, you can review Shopify's own Consumer Privacy Policy and privacy information.

Cookies and Similar Technologies

TorqueForge and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve our Services and, where applicable, support advertising and marketing.

Where required by applicable law, non-essential cookies will be used according to the choices you make through our cookie consent controls.

You can also manage cookies through your browser settings, although disabling certain cookies may affect the operation of some website features.

Marketing Communications

Where permitted by law, we may use your contact information to send you information about TorqueForge products, promotions or other relevant updates.

Where consent is required, we will obtain it before sending such communications.

You can unsubscribe from marketing emails at any time using the unsubscribe option contained within the message.

Even if you unsubscribe from marketing, we may still send necessary non-marketing communications relating to orders, payments, deliveries, returns or your account.

Third-Party Websites and Links

Our Services may contain links to websites or online services operated by third parties.

TorqueForge does not control these third-party websites and is not responsible for their privacy or security practices.

If you follow a link to another website, we recommend reviewing that organisation's privacy policy before providing personal information.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

You should therefore avoid sending sensitive or confidential information through unsecured communication channels.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil and administer orders.
  • Maintain appropriate business and transaction records.
  • Meet legal, accounting and tax obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce agreements and policies.

The appropriate retention period will depend on the nature of the information and our legal and operational requirements.

Your Data Protection Rights

If you are located in the United Kingdom, you may have rights under applicable data protection legislation regarding your personal information.

Depending on the circumstances, these may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to certain processing of your personal information.
  • Request portability of certain personal information.
  • Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to certain requests.

If you are located outside the United Kingdom, you may have additional or different rights under the data-protection laws applicable where you live.

International Transfers

Some of the service providers used to operate TorqueForge, including Shopify and associated technology providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

These may include recognised adequacy arrangements or approved contractual safeguards.

Complaints

If you have a concern about how TorqueForge handles your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.

You may also have the right to lodge a complaint with the relevant data-protection supervisory authority.

For customers in the United Kingdom, the relevant supervisory authority is the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements or privacy practices.

When changes are made, the updated Privacy Policy will be published on this website and the “Last updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices or would like to exercise any applicable data-protection rights, please contact us:

TorqueForge
8 Minehead Avenue
Manchester
M20 1FW
United Kingdom

Email: rash73985@gmail.com

For the purposes of applicable data protection legislation, TorqueForge is the data controller responsible for the personal information described in this Privacy Policy.