Frequently Asked Questions

Welcome to TorqueForge. Below you'll find answers to some of the most common questions about ordering, delivery, returns and our products.

If you can't find the answer you're looking for, please visit our Contact Us page and we'll be happy to help.

What is TorqueForge?

TorqueForge is a UK-based online automotive retailer specialising in carefully selected automotive diagnostic tools, car technology, garage and workshop equipment, detailing products, vehicle maintenance products and driver accessories.

Our aim is to build a trusted destination for motorists, car enthusiasts, DIY mechanics and automotive professionals.

Where do you deliver?

We currently focus primarily on customers throughout the United Kingdom.

Delivery availability may vary depending on the individual product.

Any available delivery options and applicable charges will be shown during checkout.

How long will my order take to arrive?

Delivery times vary depending on the product and fulfilment location.

Orders are typically processed within 1–2 business days, and estimated delivery information will be provided where available.

Please see our Shipping & Delivery page for further information.

Will I receive tracking information?

Where tracking is available, we'll send you tracking information once your order has been dispatched.

Please allow a short period for tracking information to become active after receiving your dispatch confirmation.

Can products in the same order arrive separately?

Yes. Because TorqueForge works with a number of carefully selected suppliers and fulfilment partners, products within the same order may occasionally be dispatched separately.

If this happens, you may receive separate tracking information for each shipment.

You will not need to place separate orders.

Where are your products dispatched from?

We work with a range of suppliers and fulfilment partners, so the dispatch location can vary between products.

We aim to provide clear delivery information and carefully consider delivery times when selecting products for the TorqueForge range.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We'll do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we may not be able to change or cancel it.

Your statutory cancellation rights are unaffected.

What if my order arrives damaged, faulty or incorrect?

Please contact us as soon as possible if there is a problem with your order.

To help us resolve the issue quickly, please provide your order number, a brief description of the problem and photographs or video where appropriate.

We'll work with you to find an appropriate solution in accordance with our Returns & Refunds Policy and your statutory consumer rights.

Can I return an item if I change my mind?

For most purchases made online, UK consumers have the right to cancel their order within 14 days of receiving their goods, subject to certain exceptions.

Please contact us before returning an item so we can provide the appropriate return instructions.

Full information can be found on our Returns & Refunds page.

How long do refunds take?

Once a return has been received and a refund has been approved, the refund will be issued to your original payment method.

Your bank or payment provider may then require several business days to process the transaction.

How do I know whether a diagnostic product is compatible with my vehicle?

Compatibility can vary considerably between vehicles and diagnostic products.

Always check the compatibility information and specifications on the individual product page before ordering.

If you're unsure, contact us before purchasing and we'll do our best to help you determine whether the product is suitable for your vehicle.

Do you sell products for professional garages as well as home users?

Yes.

TorqueForge is being built for everyone from everyday motorists and car enthusiasts to DIY mechanics, independent garages and professional technicians.

Our range will include products at different levels, from everyday vehicle-care equipment to more advanced automotive diagnostic and workshop tools.

Are all TorqueForge products kept in your own warehouse?

Not necessarily.

We work with selected suppliers and fulfilment partners who may dispatch certain products directly to our customers.

This allows us to offer a broader range without compromising our focus on selecting products we believe offer genuine usefulness and value.

How do I contact TorqueForge?

Visit our Contact Us page and complete the contact form.

We aim to respond to customer enquiries within one business day.

Still Need Help?

If your question isn't answered above, please get in touch through our Contact Us page.

We're always happy to help.

TorqueForge — Forged for Drivers.